SERVICE CONTRACT OPTIONS

1 STAR
One preventative maintenance visit per year to be scheduled at a time convenient to you.  Parts used during routine service are fitted free of charge. Breakdown visits are charged at current labour and travel rates (we have no call out fee). Parts required other than those used at routine service are charged at a competitive rate.

1 STAR+
Two preventative maintenance visits per year to be scheduled at a time convenient to you.  Parts used during routine service are fitted free of charge. Breakdown visits are charged at current labour and travel rates (we have no call out fee). Parts required other than those used at routine service are charged at a competitive rate.

2 STAR
One preventative maintenance visit per year to be scheduled at a time convenient to you.  Parts used during routine service are fitted free of charge. Should your instrument breakdown we will attend promptly and at no extra charge. Parts required other than those used at routine service are charged at a competitive rate.

2 STAR+
Two preventative maintenance visits per year to be scheduled at a time convenient to you.  Parts used during routine service are fitted free of charge. Should your instrument breakdown we will attend promptly and at no extra charge. Parts required other than those used at routine service are charged at a competitive rate.

3 STAR
This is a fully inclusive contract. One preventative maintenance visit per year to be scheduled at a time convenient to you. Should your instrument breakdown we will attend promptly and at no extra charge. All parts required are fitted free of charge.

3 STAR+
This is a fully inclusive contract. Two preventative maintenance visits per year to be scheduled at a time convenient to you. Should your instrument breakdown we will attend promptly and at no extra charge. All parts required are fitted free of charge.

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ADDITIONAL SERVICES

CALIBRATION & CERTIFICATION
One or two calibration or certification visits per year to ensure that instrument performance is meeting published specifications.  Centriservices uses calibration and certification equipment traceable to national standards.

SAFETY CHECK           
For centrifuges.  One visit per year to undertake a safety check to confirm that the instrument interlocks and safety systems are functioning correctly.

WORKSHOP REPAIRS
Centriservices offers a workshop repair option for small bench top centrifuges. Please contact us if you are interested in using this service.

ROTOR INSPECTIONS
Rotor inspections are carried out during routine service visits if requested. This is a no cost option for contract customers.  Centriservices is happy to carry out rotor inspections for non-contract customers. Please contact us if you require a quotation for this service.            

INSTRUMENT COMMISSIONING
Please contact us if you require a quotation for instrument installation or commissioning.

SERVICE WITHOUT A CONTRACT
We realise that some customers do not require regular service visits and therefore do not need a service contract.  We are happy to offer customers the same standard of service on a ‘call-out basis’ for both breakdowns and preventative maintenance visits. Work will be charged at the current hourly rate.